myStaffingPro® is with you every step of the way. Whether you’re a user, applicant, or IT professional, myStaffingPro ® has the right support solution for you.

I wanted a company who cared about their customers.
I truly believe that this is the case with myStaffingPro®.  
(Human Resources Manager)

• Dedicated Client Services Management - A specific Client Services Manager will guide you through creating your hiring process within myStaffingPro®. Their number one goal is to be your hiring process expert who can answer any question that you may have.

• Feature Updates - myStaffingPro® strives to provide you with the best applicant tracking solution available. To achieve this goal, the system is constantly being reviewed and enhanced by our product development experts. When a system enhancement is released, it is made immediately made available to myStaffingPro® users without any required downloads. The new enhancements are conveyed to users in announcements, newsletters, and free training sessions.

• Help Files - Users can select the help icon at any time to access our vast online help database.

• Free Telephone Support - Live telephone support is provided to all users at no additional charge. Users can contact their specific Client Services Manager, or they can utilize the toll free number to reach any of the available Client Services staff.

• Ongoing Training - myStaffingPro® offers a variety of training opportunities to educate the users on new enhancements and system functionality. The user can sign up for a live training session, or they can launch and review the training at their leisure.

• Live Chat Support - Select the live chat button to instantly enter a chat session with one of our experienced Client Services Managers.

Your applicant support is outstanding.
(Applicant)

• Phone Support - Applicants can contact our experienced Customer Service Representatives toll free for any questions pertaining to their online application.

• Email Support- The applicant can email their question directly to the Customer Service Representatives. All applicant emails are addressed by our Customer Service Representative within 48 hours of receipt.

• Live Chat - Applicants can select the Live Chat button to receive immediate online assistance with their application.

• Support Code - Each applicant screen is assigned a support code in case the applicant may have any questions. When the applicant calls in, the Customer Service Representative utilizes the support code to easily pull the applicant’s information and determine where there may be an issue that needs attention. More often than not, the applicant is experiencing difficulty with navigating the internet, pop-up blockers, old browsers, etc.

• Client Information - myStaffingPro’s Customer Service Representatives will assist your applicant throughout the online application. If the applicant has a question about your hiring process, or another question that we not equipped to answer, we will convey to them your desired method for contact. Whether that be a phone number, email address, or no contact preferred.